Customer & User Experience

Supporting organizations across industries in developing exceptional marketing, product, and enterprise application experiences.

CX & UX Strategy | Voice of the Customer | Stakeholder Engagement | User Research | Business Process Mapping | Persona Definition | Customer Journey Mapping | Ideation Workshops | Product Definition | User Task Flows | Wireframing | UX/UI Prototyping | Usability Testing | Continuous Improvement CX & UX Roadmaps


What I do...

Collaborate as a CX & UX leader, guiding and supporting CX/UX processes for cross-functional product development teams.


What you want...

An organizational leader in CX & UX strategy, driving solutions based on customer feedback, metrics, and aligned to business objectives, bringing value with UX process best pratices, getting products and services out to market fast.


What I want...

To work in an open, collaborative, creative, and passionate organization, focused on smart, innovative, and exceptional experiences within an genuine, spirited, and diverse environment.


What's next?

Let's discuss how I can support your organization attaining continued customer success.


When you get down to it, the most prized qualities of an individual cannot be taught or bought.

Hardworking, Dedicated, Enthusiastic, Loyal, Positive, Genuine, or Detail-Oriented.

Either you have it, or you don't.

I've got it!


GET IN TOUCH

Heather Buchanan
North Palm Beach, FL
hbuchanan@gmail.com
P: (954) 465-3949